Support | Puzzle Detective

Getting started

Add the complete puzzle image.
Photograph the finished design shown on the box or choose a clear image from Photos.
Confirm the four corners.
Adjust the corner handles so only the printed puzzle image is selected.
Scan one loose piece.
Place the piece on a plain, contrasting surface and take a close, sharp photo.
Review the suggestions.
The app highlights the most likely location and alternative matches for comparison.

Get better results

Lay the puzzle image flat and keep the whole printed design visible.
Avoid camera shake, strong shadows, and large areas of glare.
Use a background color that differs from the loose piece.
Keep the piece large in the frame, fully visible, and in focus.
Enter the correct piece count when creating a puzzle.

Troubleshooting

The suggested location looks wrong

Take another photo with the piece larger and sharper, use even lighting, and remove nearby objects from the background. Also confirm that the four corners of the complete puzzle image were placed accurately.

The puzzle image was cropped incorrectly

Return to the puzzle image, move each corner handle onto the printed image corner, and confirm the crop again. Exclude the box border, table, hands, and nearby objects.

The first search after opening the app is slower

The app may need a short one-time preparation period after launch. Later searches in the same session should usually begin more quickly.

A saved piece will not open

Close and reopen the puzzle from History. If the issue continues, include your iPhone model, iOS version, app version, and the steps that caused the problem when contacting support.

Purchases and access

Which purchase options are available?

The app shows the plans available to your Apple Account, their billing periods, and local prices. Subscriptions renew automatically unless canceled through Apple. Review the price and renewal terms in Apple's purchase confirmation before buying.

What happens to my existing purchase?

Previously purchased lifetime access remains permanent, subject to Apple's refund and revocation rules. It does not become a subscription. Existing quarterly and annual subscriptions continue under their original plan; you do not need to buy another plan to keep that access.

How do I manage or cancel a subscription?

Open iPhone or iPad Settings, tap your name, then Subscriptions. Select Puzzle Detective to review your renewal price, change an available plan, or cancel. You can also use Apple's subscription management page. Deleting the app does not cancel a subscription. Apple displays when a plan change takes effect.

How does the free trial work?

Eligible devices can complete up to three trial piece searches, shared across all puzzles on that device. This is a search allowance, not an automatically renewing free subscription. Online verification is required for initial activation and purchase restoration.

How do I restore a purchase?

Open the purchase screen in the app and choose Restore Purchases while signed in with the Apple Account that made the purchase. Restoration does not charge you again. A subscription must still be active to provide access; a valid previous lifetime purchase remains permanent.

Who handles my payment details?

Apple processes App Store payments. Puzzle Detective does not receive your full payment card details. For a refund request, visit Apple Report a Problem; Apple reviews and decides refund requests.

Contact the developer

Email [email protected].